Shipping & Returns

THIS IS FADED FREE GLOBAL SHIPPING

At THIS IS FADED we offer FREE SHIPPING to Hong Kong and Macau.

We aim to dispatch all orders within 3 business day from when the order was placed. Please allow 2-3 business days to receive your shipping confirmation and tracking information (if applicable).

All orders are processed and fulfilled in our nearest warehouse, please see information on carriers, delivery times and tracking information below. These timeframes are provided as a guide and can be differ due to customs issues, special events and circumstances. We recommend using the tracking information when available to ensure your item is delivered successfully.

Country         Carrier          Delivery Time          Tracking Information

Australia          HKG Post 3-7 days Provided end-to-end (Australia Post), Tracked

New Zealand     HKG Post 3-10 days Provided end-to-end (New Zealand Post)

United States      United States Postal Service 3-15 days Provided end-to-end (USPS), tracking optional

Canada          HKG Post  4-25 days Provided end-to-end (Australia Post), tracking optional

United Kingdom, Europe and Asia   HKG Post 4-19 days Provided end-to-end (Australia Post), tracking optional

SUPPORT

For any further information on carriers, shipping times and tracking information please feel free to submit a request with our Customer Support Team at hello@thisisfaded.com

If there are any issues regarding the shipping of your order please don’t hesitate to submit a request with our Customer Support Team at hello@thisisfaded.com

Please keep in mind that once your order has been dispatched THIS IS FADED is not responsible for any losses or damages. It is the customer’s responsibility to follow the tracking information provided and contact Hong Kong Post, or your local postal service to ensure the safe and timely delivery of your purchase. We will assist you in recovering an item to the best of our abilities, however, will not provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.

CUSTOMS, TAXES, DUTIES AND FEES

THIS IS FADED is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government. Since these duties and taxes differ between different countries and states we are unable to provide an estimated cost. For further information you will have to contact your local customs office. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.

COUNTRIES WE SHIP TO:

Argentina Estonia Liechtenstein Singapore

Australia Faroe Islands Lithuania Slovakia

Austria Finland Luxembourg Slovenia

Azerbaijan France Macao South Korea

Belarus Georgia Malaysia Spain

Belgium Germany Malta Sri Lanka

Brazil Greece Mauritius Sweden

Bulgaria Hong Kong Monaco Switzerland

Canada Hungary Mongolia Taiwan

Cayman Islands Iceland Morocco Thailand

Chile India Netherlands Tunisia

China Indonesia New Zealand Turkey

Croatia Ireland Norway Ukraine

Cyprus Italy Philippines United Arab Emirates

Czech Republic Japan Poland United Kingdom

Denmark Kazakhstan Portugal United States

Ecuador Latvia Romania Uruguay

El Salvador Lebanon Serbia Vietnam

OUR POLICY

  • Product must be returned within 14 days of receipt.
  • Product must be unworn and returned in the original condition.
  • Product must have all tags, including any THIS IS FADED hangtags, attached.
  • All returns must include the original packaging, without postal labels.
  • All merchandise marked as *FINAL SALE are only eligible for store credit
  • This is Faded Gift Cards are non-refundable & can not be returned
  • Merchandise must be reach us before moving forward
  • Returns of the This is faded Subscription Box are eligible to only store credit
  • Any custom or personalized jewelry is made to order and FINAL SALE only

 

Please contact our Customer Care team for instructions on how to return your item at hello@thisisfaded.com

 

RETURNS AND PROCESSING

 

If you wish to return an item, you may do so in accordance with the following process:

  • You must notify THIS IS FADED within 14 days of accepting delivery of the Product and arrange return of the Product within 14 days after such notification.

  • You must notify THIS IS FADED by email hello@thisisfaded.com to obtain a "Returns Form"
  • Product must be returned to by post to the THIS IS FADED nominated address (as per the “Returns Form”)
  • In the event that the customer receives the wrong product or changes their mind on which size they would like, THIS IS FADED will allow for an exchange of products in the same style as originally ordered.
  • THIS IS FADED does not allow for refunds in the event that the customer no longer wants the product they have purchased

 

THIS IS FADED does not allow for refunds in the event that the customer no longer wants the product they have purchased, only exchanges.


F&Q

Do you ship outside of Hong Kong?

Yes, we ship to countries all over the world everyday and LOVE our international market! We even offer free local/international shipping which you can view more details, Free Delivery Worldwide: For purchase over US$120, we provide 3-5 days express delivery

Hong Kong and Macau: Free local delivery 3-5 days. No delivery on public holidays

International Delivery: HK$310/US$40 for express delivery 3-5 days with tracking or HK$140/US$18 for standard 14-21 days shipping without tracking

Can I shower with my This is Faded jewelry on?

Always remove jewelry when washing hands, showering, or swimming. Moisture can cause stones to dull and become loose.

Does the jewelry tarnish or ever change colors?

The jewelry will keep its color and shine for years to come if you follow these tips. Avoid spraying or applying any alcohol or oil-based products such as; perfume, hairspray, body lotions, cleansers or hair grooming products on or near the jewelry including hair accessory pieces. The alcohol or oil content will cause Lucite beads to crack, will dull the finish and loosen the crystals, and cause metal parts to discolor or tarnish. Never expose jewelry or hair accessory pieces to extreme heat or direct sunlight over long periods of time as this can cause colors to fade.

How can I clean my jewelry? 

To clean your jewelry and hair accessories use a dry soft cloth. Never submerge in cleaning solution or water.

Do you offer Wholesale?

Yes, we do! We are happy to work with online/offline retailers. Please use our contact form or email us your enquiry on wholesale orders with quantity and styles at hello@thisisfaded.com. Don’t forget to let us know a little more about your company, shop, business and the quantity you are looking at and our team will get back to you soon.

How do I apply the This is faded temporary tattoos?

1.For best results, use scissors to cut the desired tattoo from the sheet leaving white area around the tattoo image.

2. Firmly glide your finger over the top clear layer of plastic that covers the tattoo image and remove any air bubbles pressing them toward the edges.

3. Slowly peel the top clear layer of plastic from the tattoo paper.

4. Position the tattoo with the image on your skin and hold for 1 minute.

5. Using a sponge or towel dab the back of the tattoo with a smallamount of warm water. Be sure not to soak it or the tattoo will end up sticky.

6. When you begin to see the image through the tattoo paper, slide the damp paper away to reveal the tattoo. Allow 5-10 minutes to dry.

7. Show off your #thisisfaded tats!

This is faded Tattoo Care

For long -term wear, dry the tattoo with a hair dryer until it is no longer sticky on the surface. Be sure to re-dry it completely, and refrain from touching with clothing after showers. Avoid touching the image as much as possible. Apply to a non-jointed area of the body to prevent cracking. With good care, your temporary tattoo can last up to 1 week.

Removal

You can easily dissolve your temporary tattoo at any time with Baby Oil.

Storage

Keep them in a cool and dry place. Your temporary tattoo will not expire, but excessive heat and humidity may cause damage. If exposed to excessive heat, refrigerate or set in a cool place 1-2 days before use.

Caution

Do not use a temporary tattoo if you are nursing, pregnant, have sensitive skin, or are allergic to medical grade flue. It is also not recommended for children under the age of 12. You assume all responsibility for the safe and intended use of this product

We accept Visa, MasterCard and American Express

All payments on this site are made either through Paypal or via direct bank transfer. Even if you don’t have a Paypal account, you can pay for your items using your credit card. Please note that all Paypal or credit card transactions and collection of credit card information is processed entirely by Paypal and we do not store any of your card information or details on our servers.

For direct bank transfers, please kindly let us know when you have made payment by emailing us so that we can check and process your order.

We make sure to protect your personal info including shipping and credit card through double encryption. If you have any question with the payment, you can contact us HERE 

It is not always easy to calculate shipping charges, but we do our best to keep shipping costs as low as possible for you. Shipping charges are calculated upon checkout depending on how many items you buy. Generally, local shipping charges are calculated as follows:

  • Local Postage (table rates apply, calculated on checkout)
  • Registered Mail / Trackable Parcel: HKD$15/US$2 in addition to local postage fees

These may vary depending on the size of the items that we may offer in our shop. For example, if we sell an item that cannot fit in an envelope, it may have to go in a box, which will cost S$5 to ship locally. We reserve the right to choose the best method of shipping your products to you within the range selected (for example, normal mail, or registered mail). Please also kindly note that “Next Day” indicated above means the next day from the day we ship out the products (which will be after 1 – 3 days of processing). Do let us know if your order is urgent and we will do our best to ship it out as soon as possible.

Please kindly note that local shipping is done by HongKongPost and while we will do our best to process your orders as soon as possible, we cannot be responsible for HongKongPost’s delivery timings or service. Please choose registered mail if you would like a trackable parcel/envelope.

Orders will be processed and shipped within 3-5 business days. Orders with requested expedited shipping must be placed by 11am PST that day in order for the items to be shipped with the requested shipping option. We do not ship orders on weekends and holidays. This is Faded, Ltd. is not responsible for incorrect addresses. Please note that any packages that need to be re-routed are subject to a small fee.

International Taxes and Duties

]Customer is responsible for all applicable taxes, duties and custom fees. Packages may be delayed due to customs in some occasions and This is faded is not responsible for delayed delivery.

This is faded will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.

International shipping

International shipping charges will be calculated upon checkout and you will be able to see this before processing your order.

How long does it take for my order to ship?

Standard orders are usually processed and shipped out within 3-5 business days. Once your order has been shipped, the shipping method you have chosen will determine the number of days it will take for your order to reach you. You will be notified when your items have been shipped. As a rough guide:

Type of Delivery Service  Tracking Doorstep Delivery Delivery Time

Local Postage No No 3-5 working days*

2Registered Mail  Yes Yes 3-5 working days*

*Important points to note:

  1. Processing Times: We are committed to ensuring that your order reaches the chosen mailing address as soon as possible. However, do allow 3 to 5 working days for your order to be processed. Delivery times above should be calculated from the day after your order has been successfully processed (and you will receive an email letting you know your order is completed).
  2. Delivery Times are Estimates: Delivery times are only estimates, and services are provided by third parties. This means that we cannot be responsible for delivery times or services once your order is shipped out. Please expect delays during peak periods (e.g. Christmas). We also cannot be responsible for orders or items that are lost.
  3. Urgency of Order: If your order is urgent, please let us know on check-out and we will do our best to process your order quickly.
  4. Different Sizes of Products: As the size of the items offered in our shop vary, we reserve the right to choose a different method of shipping your order if the items in your order will not fit in your chosen shipping mode.
  5. Tracking of Orders: If you wish for your order to be tracked, please select courier or registered mail.
  6. Free Shipping: If you qualify for free shipping, we reserve the discretion to choose an appropriate mode of shipping, including non-trackable mail. If you wish for it to be specifically delivered via a trackable service, please kindly select the relevant shipping option upon check out.

Please email us if you have any questions about your order.

This is Faded - Return Policy

  • Merchandise must be returned within 30 days
  • Merchandise must remain in the same condition at which it was received
  • All merchandise marked as *FINAL SALE are only eligible for store credit
  • This is Faded Gift Cards are non-refundable & can not be returned
  • Merchandise must be reach us before moving forward
  • Returns of the This is faded Subscription Box are eligible to only store credit
  • Any custom or personalized jewelry is made to order and FINAL SALE only

When Returning

Keep in mind…

  • All return packages MUST include a completed copy of the This is faded Return Form
  • Returns intended for a refund or store credit will be automatically processed within 10 days of receiving the returned merchandise. Please note that we do not offer free shipping for international returns. Customers are responsible for return shipping, duties, taxes and fees.

Shipping

All returned packages should be sent to the following address:

Studio 179

P.O. Box 12481,

General Post Office, 

Hong Kong

  • Original shipping cost are non-refundable
  • This is faded is not responsible for additional shipping cost
  • This is faded is not responsible for additional taxes and custom fees associated with international returns.
  • When returning orders totaling $75 or greater, consider using a trackable service, or attain mailers insurance.
  • This is faded is not responsible for lost or damaged returned packages

Defective/Incorrect Items

  • If you have received a damaged item or you have received incorrect items you can contact hello@thisisfaded.com for complete and thorough assistance.
  • A photo of the damaged item(s) must be included in the email
  • Always include your name, order #, and full item name to avoid confusion

PRIVACY

We are fully committed to protecting your privacy and take great care to safeguard all the information in our possession. THISISFADED never shares/rents/sells client information (including email addresses) to anyone outside the company.

WEDDINGS AND CUSTOM DESIGN

I'd love to find out more information or discuss a quote. Where do I go from here?

You can use the contact form to get in touch with us, or e-mail us directly at custom@thepaperbunny.com. We’d be happy to send you our information and work with you to come up with a customized quote. When contacting us please be sure to let us know the date of your event.

Do you work with international clients?

Yes! We primarily work with our clients through e-mail. Shipping costs may also not be as high as you think!

Do you design for events other than weddings?

Of course! We are not limited to weddings even though most of our work are custom wedding stationery suites. We’ve previously done projects ranging from children’s parties to home invitations to custom posters. We are open to any work that you have in mind and happy to discuss your requirements with you.

Can you work with my budget

A great amount of detail and time goes into creating each custom order. We create designs catered to each client’s desires and themes. For these reasons, custom orders tend to cost much more than the items in our shop and custom design fees will apply. However, we do offer a variety of options and try our best to work within a variety of budgets whenever possible. Please don’t hesitate to contact us no matter what your budget is to see if we can come up with something for you.

How long does the entire process take?

The time it takes for custom work varies greatly depending on the scope of each project. We work with each client to come up with a schedule tailored to their needs.

How far in advance should I contact you with regards to custom work?

We only take on a limited number of custom orders each year so please contact us as soon as possible about your request.

This is faded. cannot be held liable for such damage, as stated above in the above disclaimer.